DAMAGED OR FAULTY FURNITURE RETURNS
We have a no return policy on Furniture unless it is damaged or faulty.
In the unlikely event that your item arrives damaged or faulty, please notify CLO Studios within 14 days of receiving the item for a replacement (if available), store credit or a refund. Please submit a damage / faulty return request to our Customer Care Team to assist with organising your return via email or contact us on 07 5455 3310.
You may be required to send us images of the damage for further assessment. CLO Studios will give you the option to arrange a replacement for part/whole of the item or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
JEWELLERY + ACCESSORIES
CLO Studios pride ourselves on delivering timeless, quality, and beautiful jewellery and accessories.
We gladly offer exchange for accessories and jewellery items and offer a credit note (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase.
Our credit notes are issued in the form of a gift card and are valid for a period of 12 months.
Please note we do not issue refunds for a change of mind or for incorrect purchases.
To arrange a return, please contact us via email at firstname.lastname@example.org or phone 07 54553310.
Please note we do not accept returns when:
FAULTY JEWELLERY RETURN AND REPAIRS
All jewellery is quality checked by CLO, however, from time to time, there may be a rare fault.
If you receive a faulty product, we will gladly repair or replace the original piece if the product was purchased within 6 months.
To notify us of the fault, please contact us via email (email@example.com) or phone and include the below information:
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from metals that naturally oxidise and change in time and this is not considered a manufacturing fault.
We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with the provided polishing cloth after each wear to avoid any tarnishing. We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our care cards, and on our website.