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Size Guide We recommend measuring the inside diameter of a ring you already own that fits how you would like, or wrapping a piece of string around your finger and matching the measurement to the size guide.
A few things you should consider:
If you are between two different sizes, you should pick the larger size.
Measure your finger at the end of the day, when your fingers are at their largest.
Your ring should fit comfortably, so that it is tight enough not to fall off, but loose enough to slide over your knuckles.
Every ring size chart will vary slightly in its measurements. Any previous measurement you may have been given by other jewellers may have been measured on a different system and could vary slightly.
General Care Avoid wearing your jewellery when completing activities such as cleaning, gardening, swimming and showering. Avoid impact with hard surfaces, including other items of jewellery. This will protect against scratching and chipping.
Do not apply cosmetics, moisturisers, perfume and hair products while wearing your jewellery.
Store your item in a moisture free room, in the box or pouch provided. Moisture and humidity can cause oxidisation and tarnishing, so please avoid storing your jewellery in the bathroom. All metals oxidise naturally with time and will require maintenance.
Cleaning Plated metals will react with chemicals and can cause jewellery to tarnish, however cleaning and storing your jewellery correctly will help to minimise this.
Gently polish your items to bring back a shine and remove any tarnish. Take care not to over polish plated objects as you may remove the plating.
Our natural timber furniture is handmade from recycled and antique materials, and therefore items may differ from the image in grain, tone and colour, as well as showing individual textures and markings. These unique variations highlight the natural characteristics of the timber and are not considered a fault.General Care Overtime timber may absorb moisture or dry out causing timber to split or develop fine cracks. While your item developing a natural patina over time, we recommend keeping your timber furniture out of direct sunlight and out of the elements including rain and salt air to prolong the life of your piece.
If you would like to add a protective seal to your raw timber, we recommend natural beeswax oil as a non-toxic, natural treatment. This treatment will need to be reapplied over time. Please note for any untreated timbers this will help to avoid stains and marks from daily use, however, it will deepen the colour of your piece.Cleaning To remove dirt and dust, treated timber may be cleaned with a damp, clean cloth. To clean untreated timber use a dry, clean cloth to avoid staining or marking. Use a coaster, placemat or trivet when placing glasses or any hot items or plates on your timber piece. Any spills should be attended to immediately with a clean, dry cloth to avoid further staining or marking.Mould Care Indoor and outdoor spaces subject to humidity and limited airflow can encourage mould growth on timber furniture. As mould can occur on any surface in such an environment, this is not considered a fault of the furniture. Before using a household mould cleaner on your furniture pieces, we recommend spot testing to avoid staining the timber, taking extra care on untreated timber such as elm. Using a fine sandpaper on untreated timber may help remove surface mould from your piece, keeping in mind this will remove any coatings or stains on treated timber.
The CLO Capsule comprises a curation of European antiques and vintage treasures. Due to the vintage nature of these items, please handle with care. Items are recommended for indoor use only.
We have carefully preserved these precious pieces from the past so small marks or vintage wear is to be expected.
General Care Our elm furniture is kept in a raw, untreated state to highlight the natural characteristics of the recycled timber.
We recommend elm items for indoor use only, ideally placed out of direct sunlight. Elm timber will absorb moisture in an outdoor setting which may cause expansion and splitting to the timber. If you would like to add a protective seal to your piece, we recommend natural beeswax oil. This treatment will darken the timber and will need to be resealed over time.Cleaning Use a clean, dry microfibre cloth to remove any dirt or dust. Household chemicals or water-based moisture will leave a stain on untreated elm timber.
General Care The teak furniture in both our Core and Antique collections are made from 100% solid teak.
Both our Core and Antique Teak pieces are finished with a clear coating to keep the timber protected, allowing for use in both indoor and undercover outdoor environments.
Greying of teak is a natural characteristic of the timber, especially when used in an undercover outdoor environment. To keep your teak item in its optimal condition we recommend keeping it covered from the elements including rain, direct sunlight and salt air. You may like to reapply a protective clear coat to your teak furniture, and more regularly if using in an outdoor setting. Were recommend beeswax oil for a natural finish.Cleaning Use a clean, dry microfibre cloth to remove any dirt or dust. Household chemicals or water-based moisture may leave a stain on teak timber, always spot test before use.
Outdoor Furniture – General CareAll CLO outdoor furniture is for undercover outdoor use only. We recommend keeping your item out of direct exposure to the elements to prolong the life of your furniture. To prevent the greying off of timber, a clear coat may need to be reapplied, we recommend beeswax oil for a natural finish. Please note this may change the colour of the timber, especially on raw timber items.Outdoor Upholstery – General CareAll CLO outdoor cushions, inserts and upholstery are water resistant and recommended for undercover outdoor use only. Keep all upholstered outdoor undercover furniture out of the elements including direct sunlight, rain and salt air. In extreme weather conditions we recommend storing your upholstery indoors.CleaningPlease view the individual product for unique care instructions before getting your item professionally cleaned. Some outdoor cushion covers may be removable and machine washable on a lukewarm cycle. If in doubt, remove the covers and wipe with a damp microfibre cloth first. Always spot test before using cleaning products on your item.
Being a natural product there may be subtle differences in the tone and texture of your leather item. We consider any markings, scratches and scars part of the natural characteristics of the leather. As we use a combination of natural and dyed leather, colour variations are to be expected, especially with tan or lighter coloured leather pieces. While we endeavor to colour match each item, please email email@example.com for images prior to purchasing for specific images.General Care We use high quality leather, ensuring the longevity of your piece. Over time, leather may stretch and age, developing a natural patina that should be celebrated. To prolong the life of your leather item, keep items indoors and avoid prolonged exposure to direct sunlight and heating sources. We recommend applying a natural leather conditioner regularly to high traffic pieces, ensuring to spot test before use.Cleaning Before using a leather cleaner or conditioner, spot test on the underside of your item and follow the instructions to avoid staining and streaking. Treat spills or stains immediately with a soft, damp cloth, do not rub.
General Care Our rattan and woven furniture is handwoven using durable materials made for use. If you are using your woven or rattan furniture in a high traffic situation we recommend using a seat cushion to prolong the life of your item. Over time the weave may fray or come undone, depending on the level of damage it may be possible to glue damaged strips down or weave back in. If a string breaks we suggest contacting a furniture repairer to assist.Cleaning To remove dust or dirt from your rattan and woven furniture, we recommend using a soft brush vacuum or dry toothbrush. For poly-synthetic weaves, wiping the surface down a damp cloth or water based cleaning spray may remove more stubborn marks, ensuring to spot test on the underside of your item before use.
Due to the handmade nature of hand built and antique pottery, slight variation may occur in size, colour, texture and form from the image depicted on the website. This is not considered a fault and refunds will not be issued. Please email firstname.lastname@example.org for exact images prior to purchase if you are concerned.General Care Most of our decorative ceramic items including terracotta pots are left unglazed and are not watertight. Always use a removable glass vase or plastic pot that can be removed for watering when storing live flowers and plants.
Terracotta pots will absorb heat if used in direct sunlight. Please be wary of plants that may be sensitive to direct heat.Cleaning Unglazed pottery is not waterproof or dishwasher friendly and should be wiped cleaned with a clean, dry cloth. Glazed pottery items may be washed with mild soapy, warm water. Please check individual products for dishwasher safety.
Be sure to check the size of the lampshade ring prior to purchasing separate shades. Please note our lampshades are not a universal fit and you may need to purchase a resizer separately.General Care Lampshades are delicate and can dent easily so be careful when handling. When changing the light bulbs, hold on to the lamp base to ensure it is secure.Cleaning We recommend lightly dusting your item with a clean, dry cloth or duster being careful not to dent your lampshade. Do not use cleaning products on items unless spot tested prior.
Tuareg Rugs –General CareWoven by the Tuareg people of North-West Africa, Tuareg mats are handmade with reed and leather making them incredibly durable. We recommend keeping your rug out of direct sunlight to avoid fading.CleaningWipe off with a soft dry cloth or vacuum lightly with a soft brush to remove dirt and dust. For a more thorough clean every once in a while, wipe your mat with a soft cloth lightly soaked in vegetable oil. This will help to clean, protect and add shine.Wool Rugs – General CareMade from the finest quality wool these naturally dyed rugs are handwoven using traditional techniques. Keep your rug out of direct sunlight to avoid fading and rotate rugs regularly to share the wear, especially if your rug is used in a high traffic area.Cleaning Vacuum your rug regularly on a light setting to remove dirt, dust and debris from your rug. We recommend using a reputable cleaner if you are getting your rug professionally cleaned.Armadillo Rugs – General Care Rotate rugs regularly to share the wear, especially if your rug is used in a high traffic area. Every few months, turn your rug over and place it in the sun for an hour to reduce bacteria.
We recommend high pile rugs for low foot traffic areas such as the bedroom, and low pile rugs for high traffic areas such as living/dining. Excess piling for wool rugs may be caused by the rug being in the wrong area. Cleaning To ensure the longevity of your Armadillo rug, please vacuum your rug regularly. Shedding of loose fibres will occur with a new rug. If you spill something on a jute rug, always wipe as soon as possible, but be assured that the stain will fade in to the rug over time. It is possible to refresh your rug with gentle treatment or professional rug cleaning.
Visit www.armadillo-co.com/care-and-maintenance for more detailed information on how to care for your rug.Beni Rugs – Vacuuming All new rugs will shed upon arrival. This shedding is completely normal and is not a sign that your rug is falling apart! Rather, it's a sign that your rug was handwoven from all-natural materials. Each Beni Rug is washed and dried up to 5 times before sending it to you. It's a good idea to vacuum often at first until the shedding ceases. Here are a couple of things to consider when vacuuming:
Spot Cleaning Try to get to the spill right away! Wool naturally repels moisture so just lay down some paper towels and let them do the work. Try not to press the spill into the rug. Once most of the spill has been absorbed, if the stain is still present:
Vinegar is great at naturally neutralizing pet odors. If needed, repeat the steps above and replace the baking soda and vinegar with warm water and mild/soft soap (test a small area first to make sure the soap is compatible).
Deep Cleaning If you have a serious spill or your rug requires a deeper clean, a local, reputable rug cleaner will know how to take care of your rug. Inform them that it's 100% wool.
Our range of soft furnishings and cushions includes handwoven and screenprinted designs that may present variation in colour and pattern. This is not considered a fault and makes every cushion unique. Please contact us prior to purchase for exact images of your item if you are concerned.Cleaning Screenprinted, boucle and handwoven cushions are not machine washable. We recommend gently hand washing with a mild detergent and leaving to air dry. Do not tumble dry.
Please note that dye may run when washing Earth Linen Cushions and Boucle cushions. Gently hand wash separately with a mild detergent.
What design services do you offer? Our all-encompassing Atelier services includes the following:
Interior Design Renovation & New Build Designs Floorplans & Spatial Layouts Kitchen, Bathroom & Laundry Designs Full Joinery Package Designs & Detailing Materials, Fittings & Finishes Specifications Lighting Specifications & Layout Designs
Interior Decoration Furniture Schemes – Layouts & Mood Boards Furniture Selections Soft Furnishing Selections – Rugs, Upholstery & Cushions Colour Schemes Window Treatments & Custom Upholstery Art Curation & Procurement Styling Selections & Installation
How can I enquire about your interior design services? Please visit our Atelier page and click ‘Enquire Now’ to complete our Digital Enquiry Form. Once this has been received by our team, our Design Manager will be in touch to arrange a phone call to gain a further understanding of the goals and scope of your project.
How do we work together? Our thoughtful design process carefully considers every detail from concept development to the final touches. Listed below are the seven stages of the design process.
1. Project Briefing 2. Concept Development 3. Design Development 4. Documentation 5. Procurement 6. Design Coordination 7. Final Fitout and Styling
Do you offer a styling service? CLO Studios offers personalised, in-store furniture selection and styling consultation held at our Noosa based Boutique. Our team of stylists help you to refine your space by assisting with furniture selection and styling from our CLO Collection and extended product offering.
What is the cost of shipping?Shipping charges vary and will be automatically calculated at checkout. Please take care to select your shipping choice and enter your details carefully as additional shipping charges may apply if the customer selects the incorrect shipping option at checkout. How do I place an online order? If an item is in stock and available, you will be able to select the ‘Add to Cart’ button on the product page. Add all items to cart and select ‘Cart’ in the top right-hand corner. You will then be able to see your shopping cart and proceed through checkout. Shipping charges will be calculated at checkout. Please take care to select your shipping choice and enter your details carefully. Once your payment has been successfully processed you will receive a confirmation email to confirm your order has been received.I just placed an online order. What can I expect next? Our team will pick and pack your order. You will receive email notification and tracking once your order has been dispatched.
For art, large orders and furniture items (including large pots), please allow 5 to 10 working days for processing and dispatch with a specialised courier. Please note this is subject to change and dependent on the courier's availability and your delivery location. If you require your items within a specific time frame, please email us email@example.com prior to placing your order.How long will it take to receive my order? Orders for smaller items are usually dispatched within 2-3 business days. Standard delivery to metro areas can take 3-9 business days. Shipping delays may occur during promotional periods, sales and holiday seasons.
Art, furniture, and large fragile items are sent with a specialised furniture courier. Delivery of these items can take up to two weeks from when the order and payment is settled. Furniture delivery to WA, SA and TAS can take up to four weeks. If you require your items within a specific time frame, please email us firstname.lastname@example.org.
Please note the above delivery windows are estimates only and are subject to change dependent on the couriers availability and delivery location. I want to pre-order an item. When will this be available? Please refer to the product page for the most accurate ETA. If you are unsure, please email email@example.com and our team will be able to advise when the item will be available, discuss your delivery options, and assist with any further questions you may have. How do I place a pre-order? Please email your shipping and billing information, as well as the item/s you would like to pre-order, to firstname.lastname@example.org. Our team will raise a pre-order invoice for you that is payable via direct deposit or phone payment. Pre-order items require a 50% deposit to secure your items, with the remaining balance payment made prior to delivery. We do not hold items until the deposit payment has been made.Can I view items before I purchase them? We take viewings by appointment only at our warehouse. Please contact us on 07 5455 3310 to arrange an appointment. If you are interstate or can’t make it to our warehouse please email email@example.com and we will be able to assist with more information, or additional photos and videos of the item/s.Are all the items online available to view in your Boutique? Our Boutique holds a curated collection of our offering that is refreshed regularly. If you are looking to view a particular item, please call our Boutique on 07 5455 3310 to confirm if it is currently available to view.
My order isn’t what I expected, can I return or exchange it? Please ensure you review your item/s carefully as we do not accept returns on in-store or online purchases unless it is damaged or faulty. For incorrect purchases or change of mind, you may exchange for a product or credit note. To arrange an exchange or return, please contact firstname.lastname@example.org within 7 days of receiving your order along with proof of purchase. There will be no exchange or refund on sale items, special orders, or custom orders. Please note that return shipping is at the expense of the customer.
For more information, please visit our Refunds + Exchange Policy here. My order was damaged in transit/is faulty, what can I do? On the rare occasion your item arrives damaged or faulty, please email email@example.com within 72 hours of receiving your order along with images of the damaged/faulty item.
If your item was damaged in transit we may also request images of the outside of the box and the interior packing for further assessment.
Please note, variations in colour and tone, or markings on timber or leather items are not deemed a fault. Please contact us prior to ordering for exact images of your product if you are after a specific item.
For more information, please visit our Refunds + Exchange Policy here.
Do you offer a discount for trade?Yes, we offer a trade discount on all purchases for interior designers and building/architecture clients with an approved CLO Studios Trade account. We also offer free shipping on all domestic trade orders over $5,000**Free shipping excludes Tasmania, international trade orders and may exclude shipping to some regional areas.How do I set up a trade account? For all trade applications please fill in our digital Trade Application Form, also located at the footer of our website. Once your form is submitted, our team will assess your application and be in touch via email within 48 hours.How do I make a trade order? Once your trade account has been approved by our team, please email firstname.lastname@example.org with your specified item/s, client information and shipping details to place an order.
Our team will raise a quote or invoice for you with your trade discount applied. All trade orders must be billed to the trade account holder, or discount will not be applied. Please note item/s provided on a quote are not held until payment or deposit has been made.
CLO Studios Trade Client Benefits and T&Cs
Do you offer a discount for International trade?Yes, we offer a trade discount on all purchases for interior designers and building/architecture clients with an approved CLO Studios Trade account. How do I set up an International trade account? For all trade applications please fill in our digital Trade Application Form, also located at the footer of our website. Once your form is submitted, our team will assess your application and be in touch via email within 48 hours.How do I make an International trade order? Once your trade account has been approved by our team, please email email@example.com with your specified item/s, client information and shipping details to place an order.
CLO Studios International Trade Client Benefits andT&Cs
Pre Order Terms and ConditionsCLO Studios offers pre-orders on select items. All online pre-orders require payment in full at the time of purchase. While we endeavour to provide an accurate ETA (estimated time of arrival), pre-order ETA are subject to change due to circumstances outside of our control. Please contact firstname.lastname@example.org if you would like further information around this process.
Can i get a refund on my pre-order item?CLO Studios standard refund policies apply to pre-order items. We do not offer refunds for a change of mind or shipping delays. We may provide an exchange or credit note prior to your pre-order arrival, subject to discretion.
What is a pre-order ETA (Estimated Time of Arrival)?CLO Studios will provide an approximate lead time for the receipt of your pre-order at the time of purchase. This estimate is based on the manufacturing and shipping times.
What if my item doesnt arrive by it's ETA?Circumstances beyond our control may lead to delays in the delivery of your pre-order. These circumstances can include, but are not limited to, changes in shipping schedules, carrier delays, natural disasters and raw material shortages.
CLO Studios ETA is estimated to the best of our ability. Delays in the delivery of pre-orders do not constitute a breach of contract. CLO Studios does not offer cancellations or refunds solely due to delays in the estimated time of delivery (ETA).
These terms are subject to change, please contact email@example.com if you require any further information around CLO Studios pre-order process.
Receive a CLO Tote with purchases over over $50, online & in the CLO Boutique.
Offer valid from Saturday 9 December to Sunday 10 December 2023 11.59pm AEST.
Offer valid for a limited time only or until stock lasts.
Receive one tote per transaction.
Maximum of one tote per customer, valid on one purchase only.
CLO Boutique is open Saturday 8 December from 8am -3pm.
We acknowledge the Traditional Owners of the land on which we work and live, the Gubbi Gubbi people, and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
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