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We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide you with the best possible service and customer experience.
Where your personal information is collected, it will be done so directly, with your permission, whether in person, by telephone, internet or post. If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.
The personal information may include (but not limited to)
When do we collect your information?
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, i.e marketing purposes, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
We collect your Personal Information to facilitate your use of our Website, including your purchase of products. We use your Personal Information in a number of ways for this primary purpose, including (but not limited to) providing you with access to our Website, contacting you with details of new products, our sales, processing any purchases you make and administering our dealings with you. We also collect your personal and non-personal information in order to:-
improve CLO Studios by developing processes, products and services to meet your needs better. This might include de-personalising your Personal Information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes.
provide Personal Information including your full name, telephone number, postal and email address details, payment details and product preferences to the supplier of any product displayed on our Website to process the required payment and enable them to provide and deliver products to you.
administer, protect, improve or optimise our Website, products and services (including performing data analytics); creating industry reports from de-identified data.
We may also use your personal and non-personal information for any other purpose you have consented to or any use which is required or authorised by a relevant Privacy Law. We reserve the right to use your Personal Information to investigate any suspected breach of our Terms and Conditions or if we suspect you are or have been engaged in any unlawful activity;
have your express consent (which you may withdraw at any time
have a legal basis; or
are otherwise permitted by relevant Privacy Laws,
Should you wish to opt-out from receiving our direct marketing communications. You can opt out by following the unsubscribe instructions included in the relevant marketing communication or by contacting us in writing. You can contact us directly at email@example.com. You may still receive administrative communications from us related to purchases you make, currently in progress.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, please refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and/or Privacy Statement (https://www.shopify.com/legal/privacy).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
CLO Studios may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. CLO Studios does not share any information with third parties for any unknown or unrelated uses.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Clo Studios[Re: Privacy Compliance Officer]PO BOX 192, Noosa Heads QLD 4567
We acknowledge the Traditional Owners of the land on which we work and live, the Gubbi Gubbi people, and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
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